Conditions of Website Use:
Please read this disclaimer carefully.
(a) Information and Content
The information and content contained in this site is for preliminary and general information only and does not constitute legal, financial or other professional advice. You must not rely on any information or content contained in, or omitted from, this site without obtaining independent advice.
(b) No Warranties or Representations
Except to the extent that such warranties or representations are implied by law and cannot be excluded, Blue Photon makes no warranty or representation regarding the quality, currency, accuracy, reliability, performance, completeness or fitness for purpose of any part of the information and content on this site, or on any pages or sites linked to this site. In particular, Blue Photon does not represent or warrant that the information and content on this site, or the facilities that make it available, will not cause damage, or are free from any computer virus or any other defects or errors, or that your access to the site will be uninterrupted. To the maximum extent permitted by law, Blue Photon is not liable (whether in contract, negligence or otherwise) for any loss or damage arising from the use of this content and information.
Blue Photon is not responsible for the information or content of any site accessed, or linked to, via this site. Links to other sites are provided for convenience only and do not represent any endorsement, sponsorship or approval of the products or services offered by the site owner or the information or content on such sites.
The subject matter on, and accessible from, the Blue Photon website is the subject of copyright protection. For any other reproduction or use of Blue Photon copyright material, permission must be sought directly from Blue Photon. If provided, permission will be subject to the requirement that the copyright owner’s name and interest in the material be acknowledged when the material is reproduced or quoted, in whole or in part. Unless otherwise stated, Blue Photon does not warrant or represent that the information on other websites does not intentionally infringe the intellectual property rights of any person anywhere in the world.
Blue Photon receives product information, product images and other information contained on this site from a wide variety of sources which include but are not limited to product manufacturers, vendors, news outlets, and search engines. Please notify us of any specific copyrighted images or content found on our site at and we will be happy to remove the content.
Blue Photon reserves the right to correct pricing errors at any time. In the event we find a pricing error; we will make every attempt to notify the customer as soon as possible about the error. If a pricing error is determined, Blue Photon will notify the customer of the pricing discrepancy and will determine a resolution at that time.
Terms & Billing
Blue Photon payment terms are net 30 days on approved open account from date of invoice unless other written terms have been made in advance. In addition to open accounts, Blue Photon accepts, most major credit cards, ACH and wire transfers.
Credit card payment will be charged an additional 3% surcharge for orders over $1,000 and wire transfer payment will be charged an additional $45.00 processing fee to cover bank charges.
Grant of Credit Terms
Accounts will be opened only with companies on approved credit. Blue Photon reserves the right to deny credit terms for any reason, at any time. Blue Photons extending of credit is a form of good faith and the buyer is asked to reciprocate this good faith by paying invoices on time. Blue Photon reserves the privilege of declining to make deliveries except for cash whenever, for any reason, doubt arises as to the buyer’s responsibility to pay develops.
Late payments may be charged a late fee of 4.5% per month. Customers who pay invoices late three consecutive times may have their credit terms reduced or their payment terms modified to a down payment requirement. Customer’s credit may be revoked at any time for late payments.
This policy is not designed to be punitive in nature but is to encourage communication between Blue Photon and its customers if payment terms cannot be met. Late fees may be waived at Blue Photons discretion.
Blue Photon branded items are warrantied for a period of one to three years from the date of delivery against manufacturing defects that affect the performance of the Blue Photon system. Equipment and supplies not branded by Blue Photon may have different manufacturer warranties. Consult the information provided with the equipment or email the Blue Photon sales team at firstname.lastname@example.org for additional information.
FAILURE TO USE BLUEGRIP DESIGNED ADHESIVES AND BLUE PHOTON APPROVED EQUIPMENT WILL VOID ALL WARRANTIES AND MAY SUBJECT THE USER TO UNSAFE CONDITIONS.
BUYER AGREES TO INDEMNIFY THE COMPANY AGAINST ANY DAMAGE, LOSS OR EXPENSE, INCIDENTAL OR CONSEQUENTIAL, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE INCLUDING BUT NOT LIMITED TO THE COMPANY’S REASONABLE ATTORNEYS’ FEES INCURRED AS A RESULT OF PRODUCT REPRESENTATIONS OR STATEMENTS NOT SPECIFICALLY AUTHORIZED BY THE COMPANY HEREIN, OR OTHERWISE IN WRITING.
Returns / Warranty Issues
Returns are processed through our Customer Service Team with a Blue Photon Returned Material Authorization (RMA) form. Contact a Blue Photon Customer Service member at email@example.com or call 855-777-2040 to obtain authorization, as returns will not be accepted without prior submission of the RMA.
The following conditions will apply to all returns:
- Only standard stock items, unused, in the original packaging, and in sellable condition are eligible. 10% restocking fee, customer pays shipping both ways. Special products (including large quantities of standard items) are non-returnable, as well as those purchased on a blanket order or purchase agreement (special conditions may apply).
- All returns will be inspected. Any items received in a non-sellable condition will be returned collect or disposed of at the customer’s discretion.
- A returned product must have been purchased within 45 days of the ship date.
- Adhesives are non-returnable.
- If a product is being returned due to an error made by Blue Photon, we will process it free of charge and immediately provide a replacement.
Blue Photon cannot be responsible for the performance of, or compliance of Specifications, nor can we accept, for return, any product that has been altered in any way by the end user or purchaser.
Blue Photon is committed to Continuous Improvement so specification and engineering data may change without prior notice. We recommend that you download the most current drawing from our website www.bluephotongrip.com or contact a Blue Photon Customer Service member at 855-777-2040, to verify dimensions and/or specifications of the product you are interested in before you make a purchase.
Stenographical and clerical errors subject to correction. Until an order is accepted by Blue Photon, quoted prices are subject to change without notice. All quotations, unless otherwise stated, are for immediate acceptance. The price(s) shown on the face of the quotation are subject to acceptance within 30 days from date of the quotation. We do not anticipate difficulty, but should it arise, our quotation must be contingent upon strikes, accidents, delays of carriers, traffic regulations, or other causes of delay beyond our control. Our quotation is based on prevailing costs of labor and material, but does not include Federal, State, or Municipal taxes.
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, taxes or shipping and processing charges. Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Blue Photon has the right to end or modify any promotion at any time. Other restrictions may apply. Offers only apply to the United States unless otherwise noted.
Offer is only valid through a Blue Photon representative or distributor. Discount is automatically applied to quote and purchase order for first time customer. Offer may not be combined with any other discounts or promotions. This offer does not apply to previous purchases, applicable taxes, nor shipping and handling. Returns will require a 10% restocking fee on the entire order. Not redeemable for cash or cash equivalent. Offer is not transferable. Blue Photon reserves the right to extend, modify, eliminate, or reduce this promotion at any time.
Special Order Items
Blue Photon is happy to offer modified versions of standard items, or special manufactured items within the following parameters:
- Minimum production run quantities may be required. Special order products will require some form of specification approval (i.e. signed drawing) prior to the start of production.
- Special Orders cannot be cancelled or returned once Blue Photon receives a Purchase Order.
- Standard pricing discounts do not apply to special items.
- All special items are subject to a pricing review prior to the acceptance of orders/re-orders.
- Special item delivery lead time must be confirmed with Blue Photon upon receipt of order.
- Deposit may be required.
- An engineering charge will apply. Engineering costs will be included on the quotation.
Cancellation of Special Orders
Orders may be canceled or deliveries deferred only upon the condition that the Buyer assumes immediate liability and makes payment to Blue Photon for all work completed at the unit price; work in process on the basis of the percentage of completion thereof, times the order unit price; raw material, unamortized tooling, engineering and other cancellation charges incurred on the basis of cost to the Seller, plus handling and overhead charges. All cancellation charges to be determined at the time of cancellation or deferment.
A variety of shipping methods and carriers are available. Normal shipment is FedEx or UPS – FOB Shelby Michigan unless otherwise noted. Orders must be received by 11AM EST to ship the same day. There is no additional charge for drop shipments. If parts are on backorder, they are always given a high priority and will ship as soon as they become available. Shipping charges are prepaid and added to the invoice or billed to third party when the PO is supplied with a shipping account number. Special charges and guidelines apply to shipments outside of the United States. Buyer is responsible for all applicable taxes and duties on international shipments.
If the Buyer claims delivery of material not as ordered he must notify Blue Photon within ten (10) days after receipt of shipment. No returns will be accepted after this period. If such claim is sustained and material furnished is not as ordered, Blue Photon shall have option to repair, replace, of offer credit. Under no circumstances will the Seller be liable for damages or claims for expense involved in using his product. Seller will not allow claims for defective goods on these parts further processed by the Buyer and resulting in change of either dimensions or the characteristics from parts as ordered. Claims for shortage must be made within ten (10) days from receipt of the goods. Goods are considered sold and our responsibility ceases when delivery is made to the transportation company. In the event of goods being lost in transit, we will make every effort on behalf of customers to have lost goods found or to have the transportation company make proper restitution for loss. Damage claims must be made against carrier.
Safety Data Sheet (SDS)
An SDS is a document that is required by the Occupational Safety and Health Administration (OSHA) and provides specific Safety, Health and Environmental information about a product. Manufacturers or importers are required to provide SDSs and employers are required to have them available for their staff as per OSHA Hazardous Communication Standard 29 CRF.1910.1200. An SDS will be provided for a product when: you order product for the first time, an SDS revised, or you request another SDS. All Blue Photon SDS’s meet the Global Harmonized System (GHS) as required by OSHA (HSC 2012)
By placement of an order or by acceptance of goods ordered, buyer signifies that no terms, conditions or warranties other than those stated here, and no agreement or understanding, in any way purporting to modify these terms, conditions and or warranties, whether contained in buyers purchase order or elsewhere, shall be binding on Blue Photon. These terms may be modified if agreed upon by Blue Photon and the buyer in advance and only if written before the acceptance of a purchase order and signed by a Blue Photon Officer.